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Conditions of Sale

Please read this page carefully. It should answer your questions regarding payments, shipping and returns. In case you still have questions, please feel free to contact us via our online contact form or give us a call at (514) 485-2323.

SHIPPING OF ORDERS PLACED NOV 26 - DEC 3 WILL BE SENT DEC 4.

Customer Service & Orders

A representative is generally available Monday - Sunday 10 am - 7 pm EST to help you by phone (514) 485-2323.  When there is no direct answer, it may be because there is someone using the line. Kindly leave a phone or email message and someone will get back to you as the earliest available time. (in the summer months, the phone may not be directly answered on weekends. Messages will be returned the following Monday).

Because of the individual nature of the construction of homes and fit of the babyproofing products, we strongly encourage you to Contact Us before you place an order for the babyproofing products. This way we can offer our 30 years of knowledge installing the products and give you a wider range of information to help you with your selection. We find this is a big help to avoid lost time, expense and eliminates need for returns.

Payments

For your security, payment for orders placed through the shopping cart on the BABYSECURE site is made through PayPal. PayPal is a service where Babysecure does not have access to seeing your credit card number. It is not necessary to have a Pay Pal account, simply follow the steps and PayPal will allow you to enter your credit card number in their system.

Requests for refunds before products are shipped out are subject to PayPal fees for processing.

Delivery Charges

To find out an estimated cost for shipping charges, put all your items in the shopping cart, checkout, fill in your address information and Canada Post's Automated system will give you a quote. By filling in everything up to this point, your order is not placed. You choose to continue to process the order only after you know an estimated charge.

We have chosen to use the Canada Post system because it is generally the best price and has the widest range of service. However, because it is an automated system, it is not perfect. For orders with multiple items, this system usually overcharges. It can not think for itself and realize several items can be consolidated into one package. We do everything we can to keep your costs to the minimum.  To the pleasant surprise of many clients WE DO REFUND overcharging done by the automatic system. 

Due to the costs involved with processing an order, if the total cost of the products ordered comes to less than $35.00, any overcharge on shipping costs will not be refunded.

If you find the shipping charge quote given to you on the web site is high or suggests the order will be sent in several boxes and you would like a more accurate price, do not complete the order on line.Contact Us by email listing the items and your address. We will email back with the correct shipping costs.

The Canada Post Automated System can not calculate the shipping quote of some items, particularly those sold by the linear foot.  If  "There were problems getting a shipping quote". appears in the quote box, Contact Us with the list of the items you are looking to get, with your address details and we will give you the amount. If your package is too large for the postal service, we will ship using the best price ground courier service.

Larger or oversize items are heavier and can be associated with greater fees. Also, orders shipped to more remote areas may have additional costs. If shipping charges are more expensive than indicated on your web order, you will be contacted by phone or by email prior to your order being shipped so that you can be approve any shipping surcharge.

 Delivery Time

We ship all orders promptly, usually same day, by Canada Post. In the Montreal/Toronto areas delivery is generally next day. For areas stretching outside, allow for 4-6 business days to the East and West Coasts. When the order is completed to send, an email will give you an idea of when to expect delivery. Please Contact Us if you do not receive within the time given. If you are in an area where there is a guaranteed time for delivery by Canada Post and do not receive it on time, you are eligible for a refund of these charges. Orders to the U.S. can expect longer than given projected delivery times and do not have guaranteed times.

If you are not home at the time of delivery, the Canada Post representative will leave a card. The card will give you the time and the address of their local depot where you can pick up your package.

If above is inconvenient, we suggest you give a "SHIP TO" address of a family member who you know would likely be in or a business address  where there would be someone to receive the package during business hours.

Backorders

We make very effort to have stock of our products at all times. We will only send out complete orders. If for some reason we are out of stock of an item in your order, we will contact you with the expected delay time. You can then choose to cancel, part ship or wait.

Pick Up

If you are in the Montreal area, you are welcome to come pick up the order in Beaconsfield. People often want to pick up thinking the shipping charges for Canada Post are higher than what they really are. Frequently however, once you consider the costs involved with gas, environment, your time and effort, paying for next day delivery service to their door is worth the expense.

If you do want to pick up an order, phone in or email your list rather than processing within the web site.

 Returns & Exchanges

We will accept unused items in original undamaged packages returned within 15 days for exchange or full refund, less any delivery charges. CHILD SAFETY GATES must be returned with all the original packing material. Loose items put in packages may damage items in shipping and render them not resalable. Please package items carefully. For health reasons, certain items, particularly made of fabric, are not returnable. Products which use adhesive, unless unused, can not be returned.

We do not warranty the products which use adhesives will stick or that the adhesives can be removed when finished with the product. Factors such as combinations of, following instructions, humidity, different types of surfaces, sunlight and use, are only a few of the variables which can affect adhesion in different homes. Some products which use adhesive work very well, and are explained as such in their product description. 

To insure packages are not misplaced in transit, you are required to first obtain a return number by e-mailing your request to info@babysecure.ca and stating the reason for the return. We do not pay for return shipping/duty charges and do not accept products returned without the Return Authorization Number (RAN) clearly marked on the outside of the package. Be sure to keep your tracking number when you send the package. Any order sent back, "Return to Sender" without a RAN number will be subjet to a 25% restocking fee. 

Please send exchanges or returns, along with the RAN number, your name, address, phone number, shopping cart list, invoice number or copy of invoice to Babysecure, P.O. Box 202, Station St Charles, Kirkland, Que H9H 0A3. For return of large items not taken by the Postal Service, Contact Us by email, info@babysecure.ca or by phone at (514) 485-2323 for specific arrangements. Refunds are processed through PayPal.

 

Packaging

We do everything to keep shipping costs down and will consolidate items in the least amount of packages. We proudly recycle packing materials. Many of our products, we buy in bulk and there is no packaging. For products acquired in packaging we break packages so that you buy only the number that you need.  We will remove items from their packaging if it helps to reduce the size of the package and the shipping charges. If instructions to install are not included in your package, they can be found in their product description on the web site.

Product Warranty Information

Babysecure, Inc. does not manufacture the products offered in our online catalog. Manufacturers' warranties are provided with the products sold and Babysecure, Inc. does not offer any further warranty or guarantee. Effectiveness of each product depends on installation and use. The products offered can reduce the likelihood of injury and should make your home a safer environment for your child. All products are to be used under adult supervision. Babysecure Inc.'s liability is limited to replacing, exchanging or refunding the cost of any products which do not meet your satisfaction. Prices are subject to change.

Last update of this page: May 4th, 2011.